These guidelines help maintain a safe and respectful environment for all UniUze users, across both carpooling and the marketplace.
What changed: These guidelines now cover the UniUze Marketplace. Sections 4 (prohibited listings), 5 (marketplace conduct) and 6 (marketplace safety) are new.
1. Community Expectations
As a member of the UniUze community, you are expected to:
Treat all users with respect and dignity
Communicate clearly and politely
Honor your ride commitments and your marketplace deals
Describe what you list honestly, and price it fairly
Avoid abusive or offensive language
Maintain lawful interactions at all times
2. Prohibited Behavior
The following behaviors are strictly prohibited:
Harassment or bullying of any kind
Sexual comments, advances, or misconduct
Sharing false or misleading ride information
Promoting services or spamming other users
Attempting to bypass verification processes
Using another person's account without authorization
Violations will result in immediate action, including suspension or permanent ban.
3. Carpooling Safety Rules
Your safety is our priority. Please follow these guidelines:
Verify Identities
Always verify the identity of other participants before meeting in person.
Meet in Safe Locations
Choose well-lit, public locations for pickup and drop-off points.
Limit Personal Information
Avoid sharing unnecessary personal details with people you don't know well.
Report Unsafe Behavior
If you encounter any unsafe or suspicious behavior, report it immediately to support@uniuze.com
Follow Traffic Laws
Always comply with all traffic and local laws during your rides.
4. Prohibited Listings
The marketplace exists so students can pass on textbooks, electronics, furniture, bikes and other everyday items. Some things may never be listed.
You may NOT list:
Weapons — firearms, ammunition, explosives, knives intended as weapons
Drugs and controlled substances — including alcohol, tobacco, vapes, e-cigarettes and prescription medication
Counterfeit or replica goods — fake branded clothing, accessories, electronics or software
Stolen goods, or anything you do not legally own
Academic dishonesty material — exam papers, question banks, completed assignments, or any ghost-writing or proxy-attendance service
Adult or sexually explicit material
Live animals or pets
Recalled, expired or unsafe products, including used cosmetics, opened personal-care items and unsealed food
Account credentials or subscriptions whose transfer breaches another service's terms, including streaming accounts and software licences
Services rather than goods — paid tutoring, assignment help, ride-selling outside the carpool feature, or any other labour-for-hire
Hazardous materials — chemicals, compressed gas, fireworks, lithium cells that are damaged or loose
Anything illegal under Indian law, or prohibited by your college
Listings that breach this list will be removed without notice, and repeated or serious breaches will result in a permanent ban and, where appropriate, a report to the authorities or to your college.
5. Marketplace Conduct
Good marketplace citizenship means:
Be honest about condition. Disclose scratches, faults, missing parts and battery health. Photograph the real item, not a stock image
Price genuinely. Do not advertise a price you have no intention of honouring
Turn up. If you accept a meetup, be there — or cancel early so the other person can move on
Mark it sold. Keep your listings current so nobody wastes time on an item that is gone
Rate honestly. Rate only real, completed deals, and keep reviews factual rather than personal
In the marketplace, it is a violation to:
Misrepresent an item, its condition, its authenticity or its ownership
Take payment and fail to hand over the item, or hand over a different item
Run a commercial resale or retail business, or post bulk and repetitive listings
Manipulate ratings — arranging fake deals, trading reviews, or pressuring someone to change a rating
Pressure a buyer into paying in advance or moving payment to an untraceable channel
Ask for another student's bank details, OTPs, UPI PIN or card information
Move a deal off-platform to avoid moderation, or harass someone who declines
Submit deliberately false reports about a listing or a user
6. Marketplace Safety Rules
UniUze never handles your money. Every payment happens directly between you and the other student, so these rules matter.
Never Pay in Advance
Do not send money, a deposit or a "booking amount" before you have seen the item in person. Advance payment is the single most common scam, and we cannot recover your money.
Meet on Campus, in Public
Use a busy, well-lit spot such as the main entrance, library or cafeteria, during daylight hours. Never invite a stranger to your hostel room or home, and never go to theirs.
Inspect Before You Pay
Switch it on, check the charger and accessories, test the important functions, and confirm the serial number. Once you have paid and walked away, the deal is between the two of you.
Keep the Conversation In-App
Chat through UniUze so there is a record if something goes wrong. Be wary of anyone who immediately pushes you onto another platform.
Never Share Financial Credentials
No genuine buyer or seller needs your UPI PIN, OTP, card number or bank password. Anyone asking for them is trying to defraud you — block and report them.
Protect Your Privacy in Photos
Item photos can be viewed by anyone with the link. Check the background before you upload — no ID cards, documents, addresses, number plates or other people's faces.
Agree Rental Terms Up Front
Before handing over a rented item, agree the return date, the condition expected, and any deposit — in the chat, so there is a record. UniUze does not hold deposits.
Trust the Ratings — and Your Instincts
Check the other student's rating and reviews before committing. If a deal feels rushed, too cheap, or pressured, walk away.
7. Reporting Violations
If you witness or experience any violation of these guidelines, please report it immediately:
In the app: use the report option on a listing or a user, and block anyone who makes you uncomfortable
Email: support@uniuze.com
All reports are taken seriously and will be investigated promptly. We do not tell a reported user who reported them. Listings attracting repeated reports are flagged for review automatically.
8. Consequences of Violations
Depending on the severity of the violation, consequences may include:
Warning notification
Removal of the offending listing
Temporary suspension of account
Permanent ban from the platform
Reporting to relevant authorities (in case of criminal behavior)
Reporting to your college where conduct breaches its rules
9. User Agreement Summary
By using UniUze, you confirm that:
You are a verified college student
You understand the platform only connects users — it does not provide transportation, and it does not sell, inspect or guarantee any item
You understand UniUze does not handle payments, and cannot recover money or reverse a transaction
You will list only items you legally own and describe them honestly
You will not misuse the platform
You understand that chats are stored and not encrypted
You assume personal responsibility for your travel decisions and your transactions
10. Safety Reminders
Before every ride, remember:
Meet in public, well-lit locations
Verify the person matches their profile
Share your ride details with a friend or family member
Trust your instincts - if something feels wrong, don't proceed
Report any concerning behavior immediately
Before every deal, remember:
Never pay before you have seen the item
Meet on campus, in public, in daylight
Inspect and test the item properly
Tell a friend where you are going and when
Never share your OTP, UPI PIN or bank details
Trust your instincts - if something feels wrong, don't proceed